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Owned and operated by Activated Marketing LLC, we welcome every question about saunas, cold plunges, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and cold plunges may include specific delivery details sent to your email once your order ships.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your sauna, cold plunge, or red light therapy panel from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on qualifying items. If your wellness product does not meet your expectations, please review our Return Policy page for full details on eligibility and next steps.
Can I exchange my item for a different model?
We are happy to help with exchanges within our return window. Simply contact our team with your order number and we will walk you through the process of swapping to a different sauna, cold plunge, or red light therapy panel that better suits your space and goals.
How do I choose the right sauna or cold plunge for my home?
Consider your available space, intended use, and how many people will be using it. Our team can help you compare models based on dimensions, heating or cooling capacity, and features so you find the right fit for your home wellness routine.
What should I know about red light therapy panel placement?
Panel placement depends on the size of the unit and your intended use. Mounting height, distance from the body, and room setup all play a role. Our support team can guide you through the best configuration for your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness team responds to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by tracking on every shipment.
30-Day Returns
If your wellness product is not the right fit, our 30-Day Returns policy gives you peace of mind with every purchase.
